Email [email protected]. We usually reply within 2 business days. You can also send feedback in the app: Me → Feedback.
Why do I need an account? Charts are computed on your phone, but AI readings run through our server so the AI key never ships inside the app and your free quota can be counted. Signing in also backs up your birth profiles, settings, check-ins, mood notes, moon cycle journal, 16 personality type results, AI conversations, readings history and Life Simulator games so you can restore them on a new phone.
How is the free quota counted? New accounts get 5 free AI questions (once per phone), then 1 free question per day. Check in 7 days in a row (open your daily fortune each day) and you get 3 bonus questions, valid for 7 days. Charts, the daily fortune and the daily tarot card are free and don't use quota. The numbers shown in the app prevail.
What do members get? Up to 30 AI questions a day with our main AI model, plus the personalised AI daily fortune and the other benefits listed in the app. After 300 questions in a month, a lighter model answers until the end of that month — you're never locked out.
How do I cancel my subscription? iPhone: Settings → your name → Subscriptions → StarFate. Android: Google Play → Payments & subscriptions → Subscriptions. Deleting the app or your account does not cancel a subscription.
How do I restore my data on a new phone? Sign in with the same account. Your birth profiles, settings, check-ins, mood notes, moon cycle journal, 16 personality type results, AI conversations, readings history and Life Simulator games are restored from the cloud backup automatically.
How do I delete my data? Me → Account → Delete account removes your account and cloud backup immediately. See the account deletion page for what is deleted and how to request it by email.
Are the readings accurate? The charts are calculated with real calendrical and astronomical algorithms. Interpretations follow common schools, but different schools read the same chart differently, and AI-written text can be wrong. Treat readings as entertainment and self-reflection, not as advice.